Service desk
Phone, email and portal support for staff.
Your IT service desk, based in Melbourne
A Melbourne-based IT service desk your staff can actually reach.
Melbourne Desk provides a local IT service desk for Melbourne businesses: phone and ticket support during business hours, after-hours cover, and onsite help across the metro area.
Service desk today
- Richmond: Outlook not syncingResolved
- Docklands: new starter setupResolved
- Box Hill: printer offlineOnsite 2pm
What Melbourne Desk does
Outsourced IT service desk for Melbourne businesses. Every service below can be taken on its own or combined into one plan.
Local engineers
Melbourne-based team that knows your business.
After-hours cover
Evening and weekend support options.
Microsoft 365
Accounts, licences and Teams support.
Onsite visits
Engineers across metro Melbourne.
Monthly reporting
Tickets, trends and recommendations.
How it works
A clear, four-step process so you always know what happens next and when.
Discover
Learn your systems and people.
Document
Build your support runbook.
Launch
Staff start calling the desk.
Improve
Monthly reviews and fixes.
Who we work with
Built for teams that want dependable results without managing another vendor closely.
Professional servicesHealthcareEducationRetailNot-for-profits
Melbourne-basedteam
AESTbusiness hours
After-hoursoptions
Ready when you are.
Tell us a little about your business and we will reply within one working day with next steps.